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Teleconsultation

Can’t bring yourself out to see a doctor? We are bringing our specialists closer to you!


Teleconsult Service is now available to all our patients.* Instead of travelling to the clinic, our specialists are just one phone call away!


How does the Teleconsultation work

Follow the simple steps below:

Option 1: VIA PLATO CONNECT

STEP 1

Book the Teleconsultation Appointment

1. Call (65) 6933 0451
2. Whatsapp (65) 9822 7197
3. Email enquiry.mnh@novena-ent.com

Appointment confirmation email will be sent to patient, along with the Registration form


STEP 3

Download Plato Connect for patients who wish to use their mobile device as the platform of communication


STEP 2

Complete the Registration Form.
Patient to email the completed Registration Form prior to the appointment.


STEP 4

JOIN THE VIDEO CALL
On the scheduled appointment time, patient can click on the JOIN VIDEO CALL in the confirmation email to start the consultation.
For patients using mobile device, they can access the Video Call via Plato Connect by entering the Call ID found in the confirmation email.


Option 2: VIA WHATSAPP

STEP 1

Book the Teleconsultation Appointment

1. Call (65) 6933 0451
2. Whatsapp (65) 9822 7197
3. Email enquiry.mnh@novena-ent.com

Appointment confirmation email will be sent to patient, along with the Registration form


STEP 3

On the scheduled appointment time, we will connect the call to you via Whatsapp.


STEP 2

Complete the Registration Form.
Patient to email the completed Registration Form prior to the appointment.


The Teleconsultation can also be conducted via other communication platforms like Zoom Video Conferencing, Microsoft Teams or Cisco Webex. Our staff will be happy to discuss the various options with you. Please Call (65) 6933 0451 should you need further assistance.

Frequently Asked Questions


*Terms and conditions apply